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Workplace Scenarios: Understanding and Managing Complaints

Workplace Scenarios: Understanding and Managing Complaints
  • Webinar
  • Business Course
CPD 1.5
Cost
(inclusive of GST)
Free for members, $38 for non - members
Date 19 Apr 2018
Time 7.30 - 9pm

Course Description

Presenter: Christie Boucher

A key principle of risk management is the need to understand a risk to be able to manage it.  This principle also applies when trying to reduce and manage complaints from patients; if you don’t fully understand why patients complain and what they complain about, you can’t truly manage that risk.  This session will use Guild Insurance’s claims information to inform attendees of the common complaints seen from osteopathy patients and what can be done to reduce the likelihood of those complaints occurring.

About the presenter:

Christie has 20 years’ experience as an educator having started her career as a secondary school health and physical education teacher.  For about 15 years Christie’s career has been focused on developing risk management education resources and programs for various health professionals.  Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.

Registration Details

Phone 02 9410 0099
Emailcpd@osteopathy.org.au
Workplace Scenarios: Understanding and Managing Complaints