Clinical records, informed consent and complaints (M)

Purchase Now: Member price FREE I Non-Member price $38

Presenter: Christie Boucher

All osteopaths would understand that maintaining clinical records and obtaining informed consent are processes which they must adhere to.  Yet, Guild Insurance’s claims management experience continues to show that many osteopaths don’t undertake these processes to the level which is required.  What’s often not understood, is how poor record-keeping and informed consent can contribute to patients complaining, and create challenges defending these complaints, creating unnecessarily stressful situations for an osteopath.  Too often osteopaths don’t realise their processes are below standard until a complaint is made against them.  This session will help participants proactively assess their processes before a complaint is received.

About Christie:

Christie Boucher has over 20 years’ experience as an educator having started her career as a secondary school health and physical education teacher.  For about 15 years Christie’s career has been focused on developing risk management education resources and programs for various professionals.  Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.

Osteopathy Australia Partners

We work with these complementary key organisations as an essential part
of providing high quality healthcare for Australians.

Guild Insurance
GuildSuper
BioCeuticals
OPC Health
Serenity HLP by Regal sleep
RMIT University
TAS Workcover
MAIC QLD
ESSA
NSW Workcover
MAC SA
AHPA
Better Pain Management
HICAPS
Victoria University
MAIB
VIVOBAREFOOT
NSW SIRA
AHPRA
Associations Forum
Kymdan
Worksafe ACT
DVA
Member Advantage
Health Workforce Australia
OBA
SCU
Cliniko
TAC VIC
Brooks Shoes
Arthritis Australia
OIA
Workcover WA
NT Worksafe
Insurance Commission of WA
National Rural Health Alliance
SA Worksafe
London College of Animal Osteopathy
FlexEze
Pain Australia
QLD Worksafe
Australian Osteopathic Accreditation Council
Wentworth Advantage
Medicare
Australasian College of Sport & Exercise Physicians
Sleepmaker
VIC Worksafe