How your behaviour can land you in hot water (M)

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Presenter: Christie Boucher

It would be easy for osteopaths to think that the key reason patients complain is due to poor clinical outcomes. However Guild Insurance has seen a concerning and increasing trend where complaints are being lodged about the professional conduct and behaviour of the osteopath. In some of these cases, there’s been no adverse clinical outcome, yet the osteopath’s actions have still been investigated and reprimanded. This session will inform osteopaths of the sorts of behaviours which lead to complaints and what can be done differently to avoid these.

About Christie:

Christie Boucher has almost 20 years’ experience as an educator having started her career as a secondary school health and physical education teacher. For over 10 years Christie’s career has been focused on developing risk management education resources and programs for various professionals. Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.

Osteopathy Australia Partners

We work with these complementary key organisations as an essential part
of providing high quality healthcare for Australians.

GuildSuper
Guild Insurance
BioCeuticals
MAIB
Associations Forum
Insurance Commission of WA
Workcover WA
OPC Health
Brooks Shoes
OIA
AHPA
VIC Worksafe
MAC SA
Serenity HLP by Regal sleep
NSW Workcover
NSW SIRA
Medicare
OBA
Health Workforce Australia
MAIC QLD
VIVOBAREFOOT
Australasian College of Sport & Exercise Physicians
AHPRA
ESSA
Member Advantage
Pain Australia
NT Worksafe
FlexEze
London College of Animal Osteopathy
SA Worksafe
SCU
Wentworth Advantage
Better Pain Management
Victoria University
TAC VIC
Sleepmaker
Cliniko
QLD Worksafe
RMIT University
Worksafe ACT
National Rural Health Alliance
Australian Osteopathic Accreditation Council
Kymdan
Arthritis Australia
DVA
HICAPS
TAS Workcover